App Privacy Policy
This Privacy Policy explains how HOMECO BUILDERS PRIVATE LIMITED (“HomeCo”, “we”, “us”), a company incorporated in India with its registered office at No. 3100/2013 61, Ground Floor, Ravipuram, Kochi M.G. Road, Ernakulam – 682016, Kerala, India, collects, uses, shares and protects personal information when you use our mobile applications and related services (the “Apps”). By using an App you agree to this Policy.
1. Who this covers
- Customers who use the HomeCo app to book services.
- Partners (service professionals) who use the HomeCo Partner app to receive and complete jobs.
2. Information we collect
Customers
- Account & contact data – name, mobile number (used for OTP sign-in) and email address.
- Service addresses & location – addresses you save and, with your permission, your device location to fill in an address and match you with a nearby professional.
- Booking data – services requested, schedule, notes, photos you choose to upload, ratings and booking history.
- Payment data – payments are processed by Razorpay. We receive only a transaction reference, status and amount. We do not store your card number, CVV or UPI PIN.
- Referral data – invite codes you share or use, and wallet rewards.
Partners
- Profile & verification data – name, mobile number, photo, skills, service areas and identity / verification documents needed to onboard you.
- Payout details – bank account or UPI details used to pay you.
- Job & location data – accepted jobs, completion proofs and, while you are on an active job and have granted permission, your device location so the customer can follow your arrival.
Both Apps
- Device & diagnostic data – device model, OS version, app version, IP address, push-notification token, and crash reports.
- Communications – support requests and messages between you, us and the other party to a booking.
3. Permissions the Apps may request
| Permission | Why |
|---|---|
| Location | Fill in your address, find nearby professionals, and (Partner app) share arrival progress during an active job. |
| Camera / photos | Attach photos to a booking, a support request, or (Partner app) job-completion proof and verification documents. |
| Notifications | Booking confirmations, technician updates and receipts. |
| Phone / SMS | Verifying your number with an OTP. We do not read your messages. |
You can change permissions at any time in your device settings. Some features will not work without them.
4. How we use information
- Create and manage your account, authenticate you and run bookings.
- Match, dispatch and pay service professionals.
- Process payments, invoices, refunds and cancellations.
- Send service notifications. Promotional messages are sent only where permitted and you can opt out.
- Provide support, prevent fraud and keep the Apps secure.
- Diagnose crashes and improve performance.
- Comply with law and respond to lawful requests.
5. Who we share information with
We do not sell personal data. We share it only as needed:
- The other party to a booking – assigned professionals see the customer’s name, phone, address and job details; customers see the professional’s name, photo, rating and arrival status.
- Razorpay – payment processing, under its own privacy policy.
- Google Firebase – phone-number (OTP) authentication, push notifications (Cloud Messaging) and crash reporting (Crashlytics).
- Infrastructure and communication providers that host our systems or deliver SMS / email, under confidentiality obligations.
- Authorities where required by law or to protect rights and safety.
- Business transfers – in a merger, acquisition or asset sale, subject to this Policy.
6. Data retention
We keep personal data while your account is active and afterwards only as long as needed for the purposes above, to resolve disputes and to meet legal, tax and accounting requirements. After that we delete or anonymise it.
7. Account & data deletion
You can ask us to delete your account and associated personal data at any time:
- Email [email protected] from your registered email, or write with the mobile number on your account, with the subject “Delete my HomeCo account”. Tell us whether it is the customer or Partner app.
- We verify the request and complete deletion within 30 days.
- Some records (for example invoices and payment records) must be kept for the period required by Indian tax and accounting law; these are retained securely and are not used for any other purpose.
8. Your rights
You may request access to, correction of, or deletion of your personal data, and withdraw consent for non-essential processing, by writing to [email protected]. We respond within a reasonable period as required by applicable law, including the Digital Personal Data Protection Act, 2023 once in force.
9. Security
We use reasonable safeguards, including encrypted transport (HTTPS), access controls and restricted staff access. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
10. Children
The Apps are intended for users aged 18 and over. We do not knowingly collect data from children. If you believe a child has given us information, contact us and we will delete it.
11. Changes to this Policy
We may update this Policy. The revised version will be posted here with a new “Last updated” date, and significant changes may be notified in the App.
12. Grievance Officer & contact
Grievance Officer, HOMECO BUILDERS PRIVATE LIMITED
No. 3100/2013 61, Ground Floor, Ravipuram, Kochi M.G. Road, Ernakulam – 682016, Kerala, India
Email: [email protected] · Phone: +91 70252 52233